Deshboerd and web-site design for Uztelecom
Deshboerd and web-site design for Uztelecom
Deshboerd and web-site design for Uztelecom
Uztelecom is the largest telecommunications provider in Uzbekistan, delivering nationwide services such as mobile communication, broadband internet, and digital television. The company plays a key role in developing the country’s digital infrastructure and serves millions of users across the nation.
In my role, I contributed to the development of an internal admin panel (dashboard) for Uztelecom operators. I designed a user-friendly and efficient interface that enabled operators to process incoming customer requests faster and with greater accuracy, improving overall operational efficiency and service quality.
Uztelecom operates one of the most extensive telecommunications networks in the region, with a large-scale fiber-optic infrastructure and a strong focus on innovation, including the expansion of high-speed internet and next-generation technologies.
Uztelecom is the largest telecommunications provider in Uzbekistan, delivering nationwide services such as mobile communication, broadband internet, and digital television. The company plays a key role in developing the country’s digital infrastructure and serves millions of users across the nation.
In my role, I contributed to the development of an internal admin panel (dashboard) for Uztelecom operators. I designed a user-friendly and efficient interface that enabled operators to process incoming customer requests faster and with greater accuracy, improving overall operational efficiency and service quality.
Uztelecom operates one of the most extensive telecommunications networks in the region, with a large-scale fiber-optic infrastructure and a strong focus on innovation, including the expansion of high-speed internet and next-generation technologies.
About the Project
The VFM (Workforce Management) system at Uztelecom is a dashboard designed for call center operators to manage their daily workflows, performance, and schedules in one place.
Schedule Management
Operators can view and manage their work schedules, including assigned shifts, working hours, and upcoming tasks for the day, helping them stay organized and plan efficiently.
About the Project
The VFM (Workforce Management) system at Uztelecom is a dashboard designed for call center operators to manage their daily workflows, performance, and schedules in one place.
Schedule Management
Operators can view and manage their work schedules, including assigned shifts, working hours, and upcoming tasks for the day, helping them stay organized and plan efficiently.
Performance & KPI Tracking
The system provides clear visibility into individual performance metrics, allowing operators to track their KPIs, monitor progress, and estimate their monthly salary based on results.
Task & Request Management
Operators can process incoming requests, review completed tasks, and identify unprocessed or pending requests to ensure nothing is missed.
Performance & KPI Tracking
The system provides clear visibility into individual performance metrics, allowing operators to track their KPIs, monitor progress, and estimate their monthly salary based on results.
Task & Request Management
Operators can process incoming requests, review completed tasks, and identify unprocessed or pending requests to ensure nothing is missed.
Analytics & Reports
The dashboard includes detailed reports and activity tracking, enabling operators to analyze their performance and improve productivity over time.
Learning & Knowledge Base
A dedicated learning section provides access to training materials and resources, helping employees continuously improve their skills and stay updated.
Communication & Team Management
The system includes internal communication tools such as chat, as well as features for onboarding and managing new employees within the team.
Analytics & Reports
The dashboard includes detailed reports and activity tracking, enabling operators to analyze their performance and improve productivity over time.
Learning & Knowledge Base
A dedicated learning section provides access to training materials and resources, helping employees continuously improve their skills and stay updated.
Communication & Team Management
The system includes internal communication tools such as chat, as well as features for onboarding and managing new employees within the team.
Let’s work together
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